Career center

SUMMARY

This individual will be responsible for the execution of time critical international transportation movements to and from US exhibitions and events. This is a wide reaching role involving US Customs clearance processing, import operations by air and ocean, liaison with overseas partners, and the management of return shipments. On site management at US exhibition and convention centers is periodically required.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordination with network colleagues and external agents
• Providing clear instructions in regard to scheduling and documentation requirements
• Communicate clearly and effectively with Agility branch staff to ensure smooth and efficient shipment processing
• Constant monitoring of shipment status and timely communication to all relevant parties
• Effective management of third party logistics providers
• Support for F&E colleagues in a team environment
• Occasional travel to US exhibition venues for periods of 7 – 10 days to provide on-site shipment management
• Financial management of each job
• Other duties as assigned

QUALIFICATIONS

• A minimum of 3 years’ experience in an import or export operations position required. Other general freight forwarding and brokerage experience an advantage.
• Excellent organizational skills and attention to detail
• Superior communications skills both verbal and written
• Experience of working in a time sensitive environment
• Strong interpersonal skills
• Experience in working effectively in a team environment
• A bachelor’s degree and language skills preferred
• A sense of humor

Training/Technical Skills

• Above average computer skills and competence in MS Office required
• Project management experience an asset

LANGUAGE SKILLS
English language skills required. Additional language competency an advantage. This position requires strong written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.

COMPUTER SKILLS
Proficiency in the use of Microsoft Office Suite. Ability to learn work flow applications.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to walk and use hand and eye coordination. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. The employee must be able to travel domestically and drive a vehicle.

WORK HOURS AND ENVIRONMENT
Normal working hours for this position are Monday-Friday, however, working beyond these days might be required by business needs.

STATEMENT OF NON-INCLUSIVITY:
This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

Sea Product Supervisor
Doral, FL, US

Summary 

The Sea Freight Supervisor will oversee the product team or a portion of the product team for his/her assigned territory under the direct supervision of the Sea Freight Manager and be responsible for that territories product compliance, levels of working capital, quality outcomes to internal and external stakeholders, volume and revenue growth, yield, and operating efficiency. 

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Supervises assigned sea freight team within assigned territory  
• Responsible to ensure all sea freight operations within assigned territory are compliant to internal HWL policies and external government regulations 
• Responsible for timely and accurate costing, revenue estimates, rating, invoicing, and correction (where necessary) to invoices, process, or people to minimize WIP, DSO, and Bad Debt 
• Responsible to ensure sea freight operations within assigned territory meet internal HWL and external customer quality goals per Customer Standard Operating Procedure (CSOP) 
• Responsible to ensure sea freight operations meet minimum customer service levels at minimal cost to HWL through effective procurement and routing 
• Responsible to meet volume and top line sea freight revenue growth targets for assigned territory   
• Responsible to initiate and lead yield improvement process for business below or above target levels 
• Responsible to ensure all financial and quality controls and audits are completed accurately and on-time 
• Responsible to work with sales personnel to effectively explain HWL product analytics including trend drivers and to develop business recommendations to customers to save money, reduce costs, or improve reliability 
• Responsible to take ownership of and professionally oversee customer escalations in conjunction with Sales 
• Responsible for role of product subject matter expert when communicating with customers in a variety of settings 
• Responsible to lead or participate in corrective actions as necessary to mitigate the likelihood of revenue or profit loss when business is at risk 
• Ensure performance goals are set, performance is measured, and regular informal and formal feedback is provided to direct and indirect reports within assigned territory 
• Responsible to monitor and assist in managing staffing levels and workload allocation across product teams within assigned territory. This includes talent acquisition, furloughing, re-purposing, re-shifting, demotion, promotion, and severance 
• Responsible to develop team and individuals within the team.  
• Responsible for the accuracy and timeliness of product budgeting and forecasting within assigned product territory 
• Performs other duties as assigned 

QUALIFICATION REQUIREMENTS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

SUPERVISORY RESPONSIBILITIES 

This position supervises up to five (5) full time employees and may supervise temporary employees from time to time based on projects. 

EDUCATION AND/OR EXPERIENCE

• Associate’s degree from a two-year college  
• Minimum of five years of experience handling sea freight export and import shipments in a freight forwarder 
• Minimum of two years’ of experience in a supervisory level 
• Completion of any industry related course is an asset. 

LANGUAGE SKILLS 

§ Ability to read, analyze, and interpret financial and legal documents, general business periodicals, professional journals, technical procedures, governmental regulations, and most complex documents. 

§ Ability to respond effectively to the most sensitive inquiries or complaints and to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 

§ Ability to write reports, business correspondence. 

§ Ability to effectively present information to top management and/or boards of directors and respond to questions from groups of managers, clients, customers, and the general public. 

MATHEMATICAL SKILLS 

§ Ability to calculate figures and amounts such as freight rates, discounts, interest, commissions, proportions, and percentages. 

Best regards,


REASONING ABILITY 

§ Ability
to define problems, collect data, establish facts, and draw valid conclusions. 

§ Ability to interpret an extensive variety of technical instructions and follow through on requests. 

§ Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.  

§ Ability to deal with variety of abstract and concrete variables. 

Other 

§ Strong communication, analytical and organizational skills, strong attention to details. 

§ Ability to manage workload and prioritize tasks based on department objectives, knowing when to escalate. 

§ Ability to juggle various priorities and maintain control without getting flustered. 

§ Team player within company. 

§ Multitask oriented and able to work in a fast environment. 

§ Professional and courteous phone manner. 

COMPUTER SKILLS 

Proficient in programs used for email, word processing, data manipulation (spread sheets), presentation, and internet. 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is: 

§ Regularly required to sit, use hands, handle, or feel, and talk or hear. 

§ Frequently required to stand, and walk. 

§ Occasionally required to reach with hands and arms. 

§ Specific vision abilities required by this job include close vision. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT 

The work environment characteristics are similar of those of an office setting with various office equipment. 

Duties and Responsibilities:

-          Prepare customs entries for all import shipments to be submitted to and released from US Customs in a timely manner

-          Ensure that all entries are properly classified by using tools such as CROSS, company profile, and communicating with Importer of Record

-          Create invoices for duty and entry charges

-          Review documents for accuracy

-          Work closely with other departments to deliver high level of service to customers

-          Perform other duties as assigned

Education and Experience

-          Minimum of 2 years prior work experience as an entry writer or in an import/customs brokerage environment, to include in-bond movements

-          Experience with ABI software, preferably Cargowise

Qualifications

-          Ability to work in a fast-paced and deadline-driven office environment

-          Excellent verbal & written communication skills

-          Ability to multi-task, prioritize, and manage time effectively

-          Exceptional customer service skills and follow up

-          Proficient in Microsoft Office (Word, Excel, and Outlook)

-          Fluent in English and Spanish (Portuguese a plus)

asic Function

Coordinate shipments and related activities in accordance with customer and/or forwarding agent requirements, and company objectives.

Responsibilities

Booking, documentation, costing, billing, filing, coordination, quoting, tracking and customer service:
  
    * Arrange for transportation of cargo with all applicable parties.
    * Plan and optimize shipment routes.
    * Coordinate with customers, agents and vendors.
    * Prepare, distribute or otherwise process all required documentation including AWB, BOLs,  invoices, export declarations (EEI), import documentation, pre alerts, debit and credit notes and others, as required.
    * Create and maintain detailed shipment files.
    * Establish and/or maintain detailed customer-service profiles.
    * Monitor shipments and keep all parties informed of the location and status of cargo at all times.
    * Provide excellent customer service.
Management may assign or reassign duties and responsibilities at any time, due to reasonable accommodation or for other reasons.

   * Prepare rate quotations when necessary.

Education and Training

    * High school diploma or equivalent required.
    * Associates degree, vocational training in a related field or a minimum of two years of college coursework preferred.
    * US export-compliance training preferred.

    * Ocean / Air DG training preferred.

Skills

    * Expert computer skills.
    * Fluent in English and Spanish.
    * Ability to multitask and work under pressure.
    * Capacity for team work and willingness to assist others.
    * Ability to display professionalism and courteousness at all times.
    * High aptitude for problem solving.

Experience

    * Minimum of 2  years prior work experience in the logistics and transportation industry, preparing and processing international air or ocean shipments, in-transit shipments and/or inland-freight shipments.

    * Magaya preferred.

    * ACE system knowledge preferred.